YOUR HEALTH, SAFETY, AND COMFORT ARE OUR TOP PRIORITY!

AVA Nails & Lashes courtesies ensure satisfactory and fair services for all of our treasured customers. We kindly request that all guests honor them.

For the comfort and relaxation of other guests, please limit phone calls to emergencies only. We invite you to use our complimentary WiFi to surf the web and ask that you use headphones when listening to sound. Do not use the speakerphone. Thank you! 

We love children, friends & family. But we are still under specific COVID-19 policies. Would you please refrain from bringing additional guests with you during your service? Only guests receiving services are allowed in services areas. We kindly ask that all guests keep all conversations to a whisper instead of disrupting our other clients.

Your appointments are essential to the team members of AVA Nails & Lashes and us. Dates are reserved, especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours' notice for cancellations and appointment changes.

 We Do Not accept appointments for a polish change, nail take-off, nail repair, lip wax, and brow wax. While reservations are recommended, walk-ins are always welcome for in-salon services.
Please call (410) 518-9886.

- Outside nail supplies, including polish, dipping powder, chrome, tools, lotion, etc., are welcome, but charges are still the same. 

Ava Nails & Lashes Gift Card must be presented at the time of service. If you are unable to give the gift card, an alternative form of payment will be required. Ava Nails & Lashes is not responsible for lost or stolen Gift Card. Ava Nails & Lashes Gift Card is non-refundable and is not redeemable for cash. 

Promotional discounts and coupons may not be combined. Additionally, we are not responsible for and may refuse to honor lost or expired coupons or gift cards.   

We love to do children's nails! However, unattended children in the salon are disruptive and dangerous. Due to insurance liability, hazardous chemicals, products, and sharp implements within the salon environment are harmful if ingested or applied to unprotected skin. If you have children who are not receiving nail services, please DO NOT bringing small children to your appointment!  We cannot assure their safety in a professional environment. We do not have the facilities to care for children. ALWAYS supervised your child after they receive the service. YOUR UNDERSTANDING IS GREATLY APPRECIATED!  

We accept cash and all major credit cards, including MasterCard, Visa, Discover, and Ava Nails & Lashes Gift Card. Personal checks are not accepted, and we do not give cash back on credit card charges. Prices are subject to change without notice. 

Gratuity is not included in the service fees listed on our price list.  Tipping is always left to your discretion. Choosing to give your Service Provider a 15-20% gratuity is appropriate when you are satisfied with your service. You may leave your tip on your credit card or in cash. Our computer tracks each tip left with payment, so you can be sure your service provider gets your gratuity.

Please leave all valuables at home. AVA Nails & Lashes is not responsible for any lost, stolen, damaged, or misplaced items. Otherwise, keep your valuables by your sides at all times.  

Please be extra careful when handling polishes.

The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Serve animals are exempt from this policy as they are trained to accompany individuals with disabilities or impairment.     

Profanity, racial or sexual slurs, or disrespectful speech or behavior of any kind will never be tolerated. The staff and management of AVA Nails & Lashes respect all of our guests; everyone is welcome. We do not discriminate or tolerate discrimination based upon race, creed, color, ethnicity, national origin, religion, ability, sex, sexual orientation, gender identity, height, weight, or age.   

Our nail technician reserves the right to refuse service/treatment or end a session if; Our professional's staff are put in an uncomfortable situation at any time by the client; If our nail technician's staff deem the environment or condition to be unsafe or unsanitary; If the spa professional feel they are in imminent danger.

We also reserve the right to refuse service if any of the following apply:

Overconsumption of alcohol and other substances broken skin and lesions. Any severe or contagious medical conditions not mentioned at the time of 'reservation Misconduct, including but not limited to; sexual advances, solicitation, and suggestive comments.

Of course, all of our nail technicians are entirely awesome, and we are confident that you will love all of the services you receive here. However, if for any reason you are dissatisfied, we will gladly adjust the service within three days of the original appointment at no additional charge. If you are not satisfied with the service you have received, please notify us immediately. We want the opportunity to redo the service before you depart from the salon. 

For gel polish, color powder, dipping powder, acrylic- Although we have matching colors, Reg-Gel-Dip-Sample (up to 95% match), we DON’T GUARANTEE that they exactly match colors. Sometimes, they have slightly different hues due to the differences in the manufacturer's ingredients and base colors of the wheel and nail beds. Our technician will ask customers before any color polishing is to be performed. If the third nail is completely color polished,  no changing of color is allowed. If a change is requested, the customer will have to incur the cost of changing the color at an additional service add-ons price.  Also depends on your nail's condition; if you had designs or gems on your nails that fell off or you changed your mind after you had it done, you will have to pay additional costs for it. We will not offer any refund or credit note because you have changed your mind.
Manicures services with traditional nail polish are not guaranteed. However, we would be glad to fix them for you. Must be called in within 24-48 hours after initial service and schedule an appointment for a nail fix. Please do not email for fixes. Please call the salon. We want to serve you as soon as we can.  

Services are non-refundable!

AVA Nails & Lashes must refuse service to anyone who seems to have any infectious foot, hand, or skin disease. Our nail technician shall not perform services on a client if the nail technician has reason to believe the client has an unhealthy condition; an infectious disease; contagious condition; skin or nail tissue that is inflamed, infected, broken, raised or swollen; or an open wound, ingrown toenail or sore in the area affected.

-(*We are not permitted to cut/remove living tissues or ingrown toenails as these practices fall under surgical procedures.)  

We have the right to refuse service to anyone at any time. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, or any behavior that we feel is inappropriate. It is important to us that we maintain a safe atmosphere for both our employees and our clients.

Please notify us before booking your treatments if you have high blood pressure, allergies, other physical ailments, disabilities, or pregnancy. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.  

For your safety and ours, our premises are monitored with digital video surveillance 24/7.